High energy and interactive training seminars which enable your people to self-discover their personal development areas and the required behavioural changes in a safe and supportive environment. They will leave with action plans containing specific steps which create increased productivity and profitability.
Our instructor-led training seminars deliver the following benefits:
Phone Power
Hi-Impact Strategies that Make Sense, Sales and Money
There is no single business activity that people spend more time doing and less time improving than using the telephone. This critical business tool continues to provide the opportunity to generate more qualified leads, make more appointments and sell more products and services.
1 Day
Sales Power
Proven Principles of Sales Greatness
Sales is a talent-based business and a critical function of every business. Ultimately, nothing happens unless first a sale. This three-day course will inspire an increase in several conversion ratios which will ultimately lead to an increase in unit sales and profitability.
3 Days
Insider Secrets of Gaining Agreement
How to Win More Business After the Customer Says “No”
Knowing how to respond when the prospect declines the invitation to move forwards or starts to negotiate on key aspects of your proposition is a fundamental requirement of sales professionals. Developing the required skills will increase conversion, profitability and the effectiveness of your sales team.
1 Day
Hi-Impact Prospecting on a Shoestring Budget
The Ultimate Guide to Finding and Winning New Business
Creating and maintaining a healthy pipeline is crucial to the prosperity of any sales department. In alignment with other aspects of the sales profession, successful prospecting is reliant upon strategy, process and mindset. This one-day course will inspire the clarity, motivation and confidence required to win new business on a sustainable basis.
2 Days
The New Video Revolution
How to Make Your Message Stick and Sell
Video is quickly becoming an essential business tool. The ability to produce commercials and send them to prospects and customers in a low cost, efficient way provides immeasurable value. When used correctly, video facilitates progression of the sales process and increases sales conversion ratios.
1 Day
Call Centre Training: Sales and Customer Service Training for Call Centre Agents
The Ultimate Call Centre Resource
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical two-day workshop.
2 Days
The Art of Suggestive Selling
How to Increase Average Order Values by Upselling
The basic principle of upselling is to increase the average order value by offering customers the opportunity to purchase additional items that benefit, supplement or enhance their current purchase or experience. When executed in a suggestive manner with a desire to improve the experience of the customer, the results can have a significant impact on the bottom-line.
1 Day
The Live Chat Revolution
Hi-Impact Strategies that Make Sense, Sales and Money
A new breed of buyer is forcing companies to change how they communicate. The most challenging of all is that these buyers want to communicate with you in real time and on their terms, via live chat. One of the most effective ways to “chat” with prospects and customers is to subtly guide them to the next stage of your sales process whilst respecting their preferred method of communication.
1 Day
From Boss to Leader
How to Make the Transition to an Effective Leader
Bad bosses. Almost everyone has had at least one in their working career. You do not want to be the bad boss in your work environment, the one who causes good employees to cringe when you enter the room. Or worse yet, you do not want to be the one who causes good people to leave the company. You want to be the type of manager that employees are willing to go the extra mile for. You want to nurture and inspire your team, giving them the confidence to do their jobs well. You want to provide guidance and motivation, while showing integrity and modelling the behaviours you want to see in your team. You want to be more than a boss, you want to be a leader. This course will arm you with the tips and guidance you needto enhance your skills and complete the transformation from Boss to Leader.
1 Day
Help! I’ve Got toDeliver Inspirational Feedback
How to Deliver Feedback that Gets Results
This course is designed to help workplace leaders learn how to provide effective feedback. Whether formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that feedback can be structured to be effective and lasting.
This course will help participants learn why the manner in which feedback is delivered is important. They will also discover how to deliver a message so that people accept it and make lasting changes.
1 Day
Help! I’ve Got to Conduct an Effective Coaching Session
How to Use Coaching Skills to Drive Self-Esteem, Confidence & Results
The ability to coach effectively is crucial to the modern supervisor, manager and leader. This course will enable delegates to avoid the most common coaching mistakes and learn key tips and concepts that will immediately elevate their coaching effectiveness.
When deployed correctly, the developed skills will boost confidence and produce results on a sustained basis.
1 Day
Help! I’ve Got to Solve Problems & Make Decisions
How to Solve Problems, Make Decisions and Get Better Outcomes
Naturally, we have the best of intentions to improve our conditions, however, our solutions often fall short of improving our circumstances. By applying conventional thinking to complex issues, there is a danger of exacerbating the situation by feeding the problems you are looking to solve. Problem solving and decision making is a key skill that is often overlooked. This course will help you to think through problems in a strategic manner in order to make informed and valuable decisions.
1 Day
Help! I’ve Got to Manage the Virtual Workplace
How to Embrace and Thrive in a Virtual World
Virtual workers and virtual teams are an essential part of the modern workforce. More than ever, people are using technology to work anywhere, anytime.
There are big benefits to today’s virtual workplace, but there can also be big challenges. This one-day course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programmes, build virtual teams, leverage technology, and overcome cultural barriers.
1 Day
Help! I’ve Got to Motivate My Team
Hi-Impact Strategies that Inspire Engagement & Results
It’s no secret that employees who feel they are valued and recognised for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energised workplace. It is designed specifically to help busy managers and supervisors understand and harness the motivational needs of their team in order to create employee engagement and improved results.
1 Day
Leadership Skills for Supervisors
How to Make the Transition From Supervisor to Leader
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organisation. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.
1 Day
Developing High Performance Teams
Insider Secrets to Inspire Team Greatness
Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This course is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.
2 Days
The Art of Making Meetings Work
How to Manage Meetings Like a Pro
Meetings come in all shapes and sizes, from the convention to a quick huddle in a hallway. This course will be concerned with increasing the value of small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
1 Day
From Customer to Brand Evangelist
The Unbreakable Laws of Driving Customer Loyalty
While many companies promise to deliver an incredible customer experience, service levels vary across most sectors. This course is designed around six critical elements of customer service that, when a company truly embraces them, drives customer loyalty on an unparalleled scale.
1 Day
Call Centre Training: Sales and Customer Service Training for Call Centre Agents
The Ultimate Call Centre Resource
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical two-day workshop.
2 Days
Managing Customer Experience, Satisfaction & Loyalty
How to Lead the Charge to Brand Evangelism
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This one-day workshop will provide you with opportunities to explore your responsibilities within your role as a leader, supervisor or manager in a customer service environment.
1 Day
Hiring For Success Part 1
Mastering the Interview process
The interview is one of the key elements of the job search process. During this course, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking. They will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.
1 Day
Hiring For Success Part 2
How to Apply Behavioural Interviewing Techniques
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. However, what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.
2 Days
Onboarding: The Successful Rules for a Successful Onboarding Programme
How to Onboard Like Your Business Depends On It
Did you know that most employees decide to leave a job within their first 18 months with an organisation? When an employee does leave, it usually costs about three times their salary to replace them. You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company. This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customise the program for different audiences (including managers and executives), and demonstrate how to measure results from the programme.
2 Days
Beyond Workplace Politics
How to Finally Burst the Politics Bubble
There are workplace politics at play in every organisation. They encompass the power and authority processes and behaviours that are at work in a particular workplace.
Daniel Goleman, the co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorised the social aspect of behavior as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This course will explore the social and emotional competencies and their role in working beyond workplace politics.
1 Day
Bullying in the Workplace
How to Effectively Manage the Silent Epidemic
Bullying is often addressed as the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws aimed at managing the issue are far less prevalent.
This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more) will be answered in this one-day workshop.
1 Day
Creating a Workplace Wellness Programme
The Key Stages of Successfully Introducing a Wellness Programme
Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes all aspects of designing or upgrading a programme, from concept through implementation, to review.
2 Days
Disability Awareness
Recruiting & Working with People with Disabilities
People with disabilities represent a significant and largely underutilised resource. As a result of advocates for diversity, as well as a shrinking labour pool, employers are taking a serious look at hiring and retaining people with disabilities. This course will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace.
2 Days
Celebrating Diversity in the Workplace
How to Develop and Maintain a Diverse Workplace
More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. Failure to do so can have serious legal costs for corporations.
This course will give you ways to celebrate diversity in the workplace while bringing individuals together.
1 Day
Beyond Workplace Harassment
How to Understand and Effectively Manage Workplace Harassment
Financial repercussions are not the only reason why workplaces need to be proactive when it comes to preventing harassment. This type of behavior has harmful effects on the victims such as health and self-esteem challenges, as well as negative impacts on the workplaces where it occurs, including decreased productivity and increased absenteeism.
But how do you prevent harassment from occurring? What sort of policies should be in place? What should managers do to protect their employees? How should you respond if a complaint if filed? All of these questions (and more) will be answered in this two-day workshop.
2 Days
Time Management Mastery
How to Regain Control of Your Time and Get More Done
Time is money;however, an immeasurable amount of money is lost every year through disorganisation and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganisation. Many people find that they flit from one task to another, trying to get everything done, but often falling short. During the course, you will learn how to make the most of your time by getting a grip on your workflow, using your planner effectively, and delegating some of your work to other people.
1 Day
The Art of Making Meetings Work
How to Manage Meetings Like a Pro
Meetings come in all shapes and sizes, from the convention to a quick huddle in a hallway. This course will be concerned with increasing the value of small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
1 Day
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